Support¶
Tinybird provides support through different channels depending on your plan. See Plans.
Read on to learn more about support options and common solutions.
Channels¶
Tinybird provides support through the following channels depending on your plan:
| Plan | Channels |
|---|---|
| Free | Support for the Free plan is available through the Community Slack, which is monitored by the Tinybird team. |
| Dev | In addition to the Community Slack, priority support is provided through support@tinybird.co. |
| Enterprise | In addition to priority email support, Enterprise customers can request a dedicated Slack channel for direct support. |
Integrated troubleshooting¶
Tinybird tries to give you direct feedback and notifications if it spots anything going wrong. Use Tinybird's Service Data Sources to get more details on what's going on in your data and queries.
Recover deleted items¶
Tinybird creates and back ups daily snapshots and retains them for 7 days.
Copy or move data¶
To copy data between Data Sources, use Copy Pipes.
Recover data from quarantine¶
The quickest way to recover rows from quarantine is to fix the cause of the errors and then reingest the data. See Recover data from quarantine.
You can also use the Service Data Sources, like datasources_ops_log.
Get help¶
If you haven't been able to solve the issue, or it looks like there is a problem on Tinybird's side, get in touch. You can always contact Tinybird at support@tinybird.co or in the Community Slack.
If you have an Enterprise account with Tinybird, contact us using your shared Slack channel.